Returns & Refunds
Products can be returned within 10 days from the date of delivery.
Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered). In all other cases, replacement is available.
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. For all other returns, order processing charges will be deducted from the actual amount paid.
Exchanges: Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
We request you to securely pack the products you wish to return and send the package to the same address as on the invoice of the shipment that you received. Please mark clearly “Salwar Studio Return” on the packaging.
Return Intimation: You can either call our Support Number +91 22 – 24070013 / 14 or Email Us at email@example.com within 10 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.
Guidelines for a valid return:
- Product & Accessories, if any, should be in original condition
- Tags should be retained and returned
All products sold on Salwar Studio are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in easy step:
- call us on our support Number +91 22 – 24070013 / 14
- email us on firstname.lastname@example.org
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
MODE OF REFUND
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through cheque.
In case of Returns due to reasons other than those mentioned above, size replacement or eVoucher with 3 month validity (applicable on Salwar Studio only) will be initiated after deducting order processing charges.